Shipping.
We dispatch orders by first class mail (Airmail for overseas orders), usually on the day they are received, provided the order is received by 4pm UK time.

VAT.
Customers in the UK and EU VAT zone countries are charged VAT at the U.K. rate of 17.5% on all chargeable items, and shipping costs. Customers from all other countries are not charged VAT.

Within the UK and EU, if you are exempt from VAT, or wish to pay VAT at your own country's rate, please send your order to us by one of the methods shown in How to place an order off-line, stating that you do not wish to pay UK VAT, and including your VAT registration number with the order.

Delivery times.
Normal delivery time in the UK is 1 - 2 working days, in Europe is 2 to 3 working days, and worldwide 5 to 7 working days. We can arrange 2-day courier delivery (FedEx, DHL, etc.) or trackable post to many parts of the world if you wish, at extra cost.

Delivery by download.
If you are in a hurry to use the software, we are happy to make the setup files available to be downloaded from our website, and send the installation CD and paperwork by regular mail. In order to do this, we need to send you emails; please ensure that your anti-spam filters, firewall, etc, will accept emails from onlineorders@piscesconservation.com and pisces@pisces-conservation.com.

If you need any further information, please do not hesitate to contact us:

PISCES Conservation Ltd
IRC House, The Square
Pennington, Lymington
Hants., SO41 8GN
United Kingdom

Telephone: +44 (0)1590 674000
Fax: +44 (0)1590 675599
Email: pisces@pisces-conservation.com

Pisces Conservation Ltd is a company registered in England and Wales with Company Registration no. 3105301.
Directors: RMH Seaby, BSc, PhD & PA Henderson BSc, PhD
Registered Office: 36a Station Road, New Milton, Hants, BH25 6XJ, UK
VAT Registration No: GB 658 8243 94